Our Services

At BPO Point, we provide a comprehensive range of business process outsourcing (BPO) services tailored to meet the needs of both small businesses and large enterprises. Our solutions are designed to optimize efficiency, reduce costs, and enhance productivity across multiple industries.

Accounting & Financial Services

  • Accounts Payable and Receivable Management: Efficiently track payables and receivables, ensuring timely payments and collections.
  • Bank Reconciliation: Regular reconciliation of bank statements with company records to ensure financial accuracy.
  • General Ledger Maintenance: Keep your general ledger accurate and up-to-date, maintaining transparency in financial records.
  • Expense Tracking: Detailed tracking of all business expenses to streamline budgeting and forecasting.
  • Profit and Loss Statement Preparation: Detailed monthly or quarterly financial reports to track your business performance.
  • Balance Sheet Reporting: Regular creation and analysis of your company’s financial position.
  • Cash Flow Statements: Monitor and project cash inflows and outflows to ensure liquidity.
  • Customized Financial Reports: Tailored financial reports that provide insights based on specific business needs.
  • Corporate Tax Filing: Expert preparation and filing of corporate tax returns, ensuring compliance with relevant laws.
  • Tax Planning & Strategy: Develop strategies to minimize tax liability through careful planning and adherence to regulations.
  • Sales Tax Compliance: Ensure accurate sales tax calculations and timely submission to the appropriate authorities.
  • Tax Audits Support: Assist businesses in preparing for tax audits and provide guidance throughout the process.
  • Employee Payroll Management: Accurate and timely processing of employee salaries, bonuses, and deductions.
  • Tax Withholding and Filing: Ensure compliance with tax laws through proper withholding and filing of payroll taxes.
  • Employee Benefits Management: Manage employee benefits, including health insurance, retirement plans, and other perks.
  • Year-End Tax Forms: Prepare and distribute W-2s and 1099s for employees and contractors.

5. Accounts Receivable & Payable Management

  • Invoicing & Billing: Efficient management of client invoicing and tracking payments.
  • Vendor Payment Processing: Ensure timely payment of vendor bills, improving relationships and avoiding late fees.
  • Aging Reports: Create detailed aging reports to track outstanding invoices and payables for better cash flow management.
  • Invoicing & Billing: Efficient management of client invoicing and tracking payments.
  • Vendor Payment Processing: Ensure timely payment of vendor bills, improving relationships and avoiding late fees.
  • Aging Reports: Create detailed aging reports to track outstanding invoices and payables for better cash flow management.
  • Budget Creation: Work with businesses to develop annual or quarterly budgets based on their financial goals.
  • Financial Projections: Provide cash flow and profit/loss projections to guide decision-making.
  • Variance Analysis: Regularly monitor budget vs. actual spending to identify opportunities for cost reduction or optimization.
  • Internal Audits: Conduct internal audits to evaluate the efficiency and effectiveness of your financial processes.
  • External Audit Preparation: Help businesses prepare for external audits by gathering documentation and organizing records.
  • Compliance Audits: Ensure compliance with industry-specific financial regulations and standards.
  • Catch-Up Bookkeeping: Bring financial records up-to-date when they have fallen behind.
  • Error Identification and Correction: Detect and rectify any errors in financial records to ensure accuracy.
  • Data Entry and System Organization: Organize and input financial data into accounting systems for easy tracking and management.
  • Financial Strategy Development: Help businesses create long-term financial strategies to achieve growth and sustainability.
  • Mergers & Acquisitions Financial Support: Provide financial insights and due diligence for mergers, acquisitions, and joint ventures.
  • Debt Management and Restructuring: Assist businesses in managing debt effectively and restructuring loans to reduce financial strain.
  • Cost-Benefit Analysis: Help businesses evaluate costs associated with new projects or business changes.
  • Expense Reduction Strategies: Identify areas of excessive spending and implement cost-saving measures without compromising quality.

Human Resources & Payroll Management Services

  • Job Posting and Sourcing: Posting job openings on various platforms, sourcing potential candidates.
  • Screening and Shortlisting: Conducting initial screening, skill assessments, and background checks.
  • Interview Coordination: Scheduling and organizing interviews for shortlisted candidates.
  • Temporary and Permanent Staffing: Providing both short-term and long-term staffing solutions.
  • Onboarding Assistance: Handling employee documentation, orientation, and integration into the company.
  • Payroll Calculation: Calculating salaries, bonuses, overtime, and other compensations based on attendance and performance.
  • Tax Deductions and Filings: Managing income tax calculations, deductions, and ensuring compliance with government regulations.
  • Direct Deposits: Processing employee payments via bank transfers.
  • Payroll Reporting: Preparing and delivering payroll reports for management review.
  • End-of-Year Processing: Handling W-2s, 1099s, and other tax forms for employees.
  • Health and Insurance Plans: Managing enrollment and claims for employee health, life, and disability insurance.
  • Retirement Plans: Administering company retirement plans such as 401(k) or pension schemes.
  • Bonuses and Incentive Management: Structuring and processing bonuses, commissions, and performance incentives.
  • Paid Time Off (PTO): Tracking vacation, sick leave, and other PTO allowances.
  • Employee Perks and Discounts: Coordinating employee wellness programs, gym memberships, and discounts.
  • HR Policy Development: Creating and updating employee handbooks, codes of conduct, and policies.
  • Conflict Resolution: Managing disputes between employees, facilitating conflict resolution, and ensuring fair practices.
  • Compliance Audits: Ensuring compliance with local and federal employment laws, health and safety regulations, and anti-discrimination policies.
  • Labor Law Advisory: Offering guidance on labor laws, workplace rights, and union relations.
  • Termination Management: Handling terminations, exit interviews, and severance packages with professionalism and adherence to legal standards.
  • Employee Training Programs: Offering soft skills, technical, and leadership development training.
  • Performance Management: Designing performance appraisal systems, setting KPIs, and conducting regular evaluations.
  • Succession Planning: Identifying and developing future leadership within the organization.
  • Workshops and Seminars: Organizing corporate training programs to enhance employee skills and productivity.
  • HRIS Implementation: Setting up and managing a Human Resources Information System to streamline HR functions.
  • Data Management: Storing and managing employee data, attendance records, and performance reviews.
  • HR Analytics: Leveraging data analytics to gain insights into workforce trends and employee performance.
  • Time Tracking Software: Implementing systems to track employee work hours, attendance, and overtime.
  • Leave Management: Automating leave requests and approvals, ensuring accurate payroll processing.
  • Attendance Reporting: Providing reports on employee attendance patterns, absenteeism, and punctuality.
  • Salary Structuring: Assisting in developing competitive salary packages that are aligned with industry standards.
  • Job Evaluation and Grading: Offering job analysis and grading to ensure pay equity within the organization.
  • Incentive Programs: Creating performance-based reward systems such as bonuses, commissions, and other incentives.

IT Helpdesk & Technical Support Services

  • Level 1 Support: Basic troubleshooting for common issues such as software installation, password resets, and hardware configurations. The goal is to solve the issue quickly or escalate it if needed.
  • Level 2 Support: More in-depth troubleshooting involving software, network, and server issues that require more expertise. This level addresses escalated issues from Level 1.
  • Level 3 Support: Advanced problem-solving for complex technical issues, including server maintenance, database management, and custom software troubleshooting. This level often involves collaborating with engineering teams.
  • Providing a fully managed, cloud-based helpdesk solution that includes ticket management, real-time analytics, and incident resolution across various platforms (web, mobile, etc.).
  • Integration with existing business systems for seamless workflow, tailored reporting, and ticket prioritization.
  • Real-time assistance where technicians remotely access the user’s machine to resolve software, network, or hardware issues.
  • Includes configuration, troubleshooting, and user guidance.
  • Deployment of on-site technicians to handle hardware installations, repairs, and network troubleshooting.
  • Regular maintenance and emergency technical support for both hardware and software systems.
  • 24/7 proactive system monitoring to detect issues before they escalate.
  • Immediate response teams to address any critical incidents like server downtimes, security breaches, or system failures.
  • Installation, configuration, and management of business networks, firewalls, and servers.
  • Troubleshooting network connectivity issues, server downtimes, and optimizing system performance
  • Assistance in the installation, configuration, and troubleshooting of both third-party and custom software applications.
  • Software updates and patch management to ensure systems are up-to-date and secure.
  • Setup and troubleshooting of email services (e.g., Office 365, Google Workspace), ensuring secure and efficient communication channels.
  • Management of calendars, file storage, and other communication tools across devices.
  • Regularly scheduled backups of critical business data, both on-site and cloud-based.
  • Disaster recovery services to restore lost or corrupted data quickly.
  • Monitoring and protecting business systems from viruses, malware, and unauthorized access.
  • Setup of firewalls, encryption, and other security protocols to ensure data integrity.
  • Support for business mobile devices including configuration, security, and troubleshooting.
  • Ensuring secure mobile access to company resources through VPNs and other security layers.
  • Managing the lifecycle of IT assets including procurement, tracking, maintenance, and disposal.
  • Ensuring compliance with licensing requirements and optimizing asset usage.
  • Development of comprehensive self-service portals and knowledge bases to empower users to resolve basic issues on their own.
  • Reducing dependency on live agents while improving user satisfaction.
  • Advising businesses on the best technology solutions based on their specific needs and goals.
  • Strategic planning for system upgrades, cloud migration, and infrastructure optimization.

Call Center & Customer Support Services

  • Customer Inquiries: Handle all customer inquiries and requests regarding products, services, and policies.
  • Technical Support: Provide assistance with troubleshooting technical issues or product-related problems.
  • Order Management: Take orders from customers over the phone and ensure proper follow-up, including tracking and confirming deliveries.
  • Billing Support: Assist customers with billing-related questions, disputes, and payment issues.
  • Telemarketing: Proactive outreach to customers or potential leads for promoting new products, services, or campaigns.
  • Surveys & Feedback: Conduct customer satisfaction surveys to collect valuable feedback and improve services.
  • Lead Generation: Call prospects to generate qualified leads for sales teams.
  • Appointment Scheduling: Set up appointments for client meetings, product demos, or service evaluations.
  • 24/7 Live Chat: Provide real-time customer support via online chat, addressing inquiries, resolving issues, and guiding purchases.
  • Proactive Chat: Engage visitors proactively by offering assistance and increasing conversions on the website.
  • Response Management: Manage customer email inquiries and provide timely responses to resolve issues or provide information.
  • Ticketing System Support: Use a ticketing system to prioritize, track, and resolve customer queries in an organized manner.
  • Social Media Monitoring: Track and respond to customer inquiries, comments, and feedback across social media platforms.
  • Community Management: Engage with users, respond to complaints, and handle direct messages on social platforms like Facebook, Twitter, and Instagram.
  • Multi-tier Support (Level 1, 2, 3): Offer different levels of technical support depending on the complexity of the issue. This can range from basic troubleshooting to more advanced technical issues.
  • Software and Hardware Support: Assist customers with software installations, configurations, updates, and hardware issues.
  • Remote Troubleshooting: Provide remote support using tools to fix customer issues without the need for in-person visits.
  • Data Entry & Processing: Provide administrative support such as data entry, order processing, and customer database management.
  • Reporting & Analytics: Generate reports on call center metrics (e.g., call volume, resolution time, customer satisfaction) to help businesses optimize performance.
  • Language Support: Offer services in multiple languages to cater to global customers, including translation and bilingual customer care agents.
  • Call Monitoring & Evaluation: Monitor calls for quality, ensuring that customer interactions are in line with company standards and customer satisfaction.
  • Training & Coaching: Provide ongoing training for agents to ensure high-quality service and customer satisfaction.
  • Business Continuity: Provide call center services in case of an emergency or disaster, ensuring uninterrupted customer service.

Digital Marketing & SEO Services

  • On-Page SEO: Optimization of website content, meta tags, headers, and URL structures to ensure search engine compatibility.
  • Off-Page SEO: Building backlinks, social bookmarking, and directory submissions to improve the site’s authority.
  • Technical SEO: Website speed optimization, mobile responsiveness, crawlability, and fixing indexing issues.
  • Keyword Research: In-depth keyword analysis and strategy to target the most relevant and competitive keywords for the business.
  • Local SEO: Optimizing Google My Business listings, NAP citations, and geo-targeted keywords to improve local search rankings.
  • SEO Audits: Comprehensive site audit reports that identify gaps and opportunities for better SEO performance.
  • Content Strategy Development: Creating long-term content plans that align with SEO and marketing goals.
  • Blog Writing: Crafting high-quality blog articles that target relevant keywords and provide value to the audience.
  • Social Media Content: Creating engaging posts and stories for platforms like Facebook, Instagram, LinkedIn, and Twitter.
  • Infographics & Visual Content: Designing shareable visual content that supports brand messaging and SEO efforts.
  • Video Marketing: Scriptwriting, video production, and optimization for platforms like YouTube and social media.
  • Google Ads Management: Running and optimizing paid search ads for better visibility on Google.
  • Social Media Advertising: Paid campaigns on Facebook, Instagram, LinkedIn, and Twitter to reach specific audience demographics.
  • Display Ads: Creating and managing banner ads on Google Display Network and other ad platforms.
  • Retargeting Ads: Displaying ads to users who have previously visited the website to encourage conversions.
  • Social Media Strategy: Developing a comprehensive social media plan that aligns with the business’s goals and target audience.
  • Profile Optimization: Ensuring profiles on platforms like Facebook, Instagram, and LinkedIn are fully optimized for branding and searchability.
  • Community Management: Engaging with followers, responding to comments, and managing online reputation.
  • Influencer Marketing: Collaborating with influencers and bloggers to expand reach and credibility.
  • Social Media Analytics: Monitoring and analyzing social media performance to tweak strategies for better results.
  • YouTube SEO: Optimizing video content for YouTube and other video-sharing platforms.
  • Video Content Creation: Producing promotional, explainer, or social media videos to engage your audience.
  • Video Advertising: Running paid video campaigns on platforms like YouTube and Facebook.
  • Email Campaign Management: Crafting personalized email campaigns to nurture leads and retain customers.
  • Newsletter Design & Writing: Producing engaging newsletters that provide value and keep the audience informed.
  • Email List Segmentation: Dividing email lists based on user behavior and demographics for targeted campaigns.
  • Automated Email Sequences: Setting up automated email workflows for drip campaigns, welcome series, and product promotions.
  • Affiliate Program Setup: Creating and managing affiliate programs that allow others to promote your products and services.
  • Affiliate Recruitment: Identifying and recruiting relevant affiliates in your industry.
  • Landing Page Optimization: Designing and testing landing pages to improve user engagement and conversions.
  • A/B Testing: Running experiments with different variations of web pages and email campaigns to determine what works best.
  • User Behavior Analysis: Using heatmaps, session recordings, and user feedback to understand pain points and optimize user experience.
  • Sales Funnel Optimization: Streamlining the customer journey from the first touchpoint to conversion, minimizing drop-off rates.
  • Website Analytics: Setting up and monitoring Google Analytics to track visitor behavior, bounce rates, and traffic sources.
  • SEO Performance Reports: Providing monthly reports on SEO rankings, traffic improvements, and keyword performance.
  • PPC Campaign Reports: Detailed analysis of PPC ad performance, ROI, and suggestions for optimization.
  • Social Media Analytics: Tracking social media engagement, follower growth, and campaign performance metrics.
  • Online Reviews Management: Monitoring and responding to customer reviews on platforms like Google My Business, Yelp, and Facebook.
  • Brand Monitoring: Tracking mentions of the brand online and engaging in conversations to manage the brand’s image.
  • Crisis Management: Handling negative press or reviews effectively and mitigating any potential damage to the brand.

Administrative & Back Office Services

  • Data Entry: Accurate and fast input of data into systems, spreadsheets, or databases.
  • Database Management: Creating, maintaining, and updating databases to ensure data integrity.
  • Data Mining: Extracting relevant information from large datasets for analysis.
  • Data Cleansing: Correcting and removing inaccuracies or inconsistencies in data sets.
  • Document Scanning: Digitizing physical documents for easier access and storage.
  • Document Indexing: Categorizing and organizing documents for quick retrieval.
  • Record Keeping: Maintaining and managing records for compliance and future reference.
  • Transcription Services: Converting audio, video, or handwritten notes into digital text.
  • Email Management: Organizing and responding to emails on behalf of clients.
  • Calendar & Appointment Management: Scheduling and managing appointments and meetings.
  • Travel Arrangements: Booking flights, hotels, and other travel-related tasks.
  • Personal Assistance: Handling personal administrative tasks for busy executives or entrepreneurs.
  • Inbound & Outbound Call Handling: Managing customer queries and conducting follow-up calls.
  • Email & Chat Support: Offering real-time assistance via email or chat.
  • Ticketing System Management: Handling and resolving customer tickets in a timely manner.
  • Invoicing & Billing: Preparing, sending, and tracking invoices for timely payment.
  • Payroll Management: Ensuring employees are paid accurately and on time.
  • Accounts Payable & Receivable: Managing incoming and outgoing payments.
  • Financial Reporting: Generating reports for financial analysis and decision-making.
  • Recruitment Support: Assisting with candidate sourcing, screening, and scheduling interviews.
  • Employee Onboarding: Managing paperwork and orientation for new employees.
  • HR Data Management: Keeping employee records updated and organized.
  • Benefits Administration: Handling employee benefits, such as insurance and retirement plans.
  • Compliance Monitoring: Ensuring that businesses adhere to industry regulations and legal requirements.
  • Document Preparation: Drafting contracts, agreements, and other legal documents.
  • Contract Management: Maintaining and tracking contracts for renewals or compliance.
  • Market Research: Collecting and analyzing data on competitors, markets, and industry trends.
  • Business Analysis: Preparing reports and insights based on data to support decision-making.
  • Competitor Analysis: Researching competitor strategies, strengths, and weaknesses.
  • Supplier Sourcing: Identifying and negotiating with suppliers for the best deals.
  • Purchase Order Processing: Managing orders from creation to delivery.
  • Inventory Control: Monitoring stock levels and reordering products as needed.
  • Shipment Tracking: Monitoring the progress of deliveries and ensuring timely arrival.
  • Warehouse Coordination: Managing warehouse operations such as stock handling and dispatching.

Supply Chain & Logistics Management Services

  • Demand Forecasting: Analyze historical data and market trends to predict product demand, ensuring the right stock levels.
  • Stock Optimization: Implement systems for real-time inventory tracking, helping businesses reduce overstocking or stockouts.
  • Inventory Audits: Regular audits to ensure accuracy and eliminate discrepancies in stock records.
  • Supplier Management: Source, evaluate, and manage relationships with suppliers to ensure quality and cost-effectiveness.
  • Contract Negotiation: Handle procurement contracts, ensuring favorable terms, compliance, and delivery timelines.
  • Purchase Order Management: Oversee the creation, approval, and tracking of purchase orders from requisition to receipt.
  • Storage Optimization: Design warehouse layouts and implement solutions for efficient use of space and faster picking processes.
  • Order Fulfillment: Manage picking, packing, and shipping processes to ensure timely and accurate delivery of products.
  • Returns Management: Streamline reverse logistics for returned goods, reducing costs and turnaround times.
  • Transportation Management: Plan and coordinate the transportation of goods across different modes (air, sea, rail, and road) to optimize costs and delivery times.
  • Route Optimization: Use advanced algorithms and technologies to select the most efficient delivery routes, reducing transit time and fuel costs.
  • Freight Management: Handle negotiations, tracking, and documentation for international and domestic freight, ensuring compliance with regulations.
  • Data-Driven Insights: Provide actionable insights based on supply chain data to improve performance, cost-efficiency, and customer satisfaction.
  • KPI Tracking: Monitor key performance indicators such as on-time delivery, order accuracy, and inventory turnover.
  • Risk Management: Identify and mitigate potential disruptions in the supply chain, from supplier risks to transportation bottlenecks.
  • 3PL Management: Offer outsourced logistics services including warehousing, fulfillment, and transportation management.
  • 4PL Solutions: Provide end-to-end supply chain solutions, integrating multiple service providers and overseeing the entire logistics process for maximum efficiency.
  • Customs Brokerage: Ensure smooth international trade operations by handling customs clearance, documentation, and compliance.
  • Regulatory Compliance: Ensure adherence to global trade regulations, environmental standards, and industry-specific laws to avoid delays or penalties.
  • Green Logistics: Implement sustainable practices such as reducing carbon emissions, using eco-friendly packaging, and minimizing waste in logistics processes.
  • Supplier Audits for Sustainability: Ensure suppliers follow environmentally responsible practices by conducting regular audits and assessments.
  • Collaborative S&OP: Align sales forecasts with operational capacity to ensure seamless coordination between sales, production, and logistics.
  • Demand Planning Optimization: Develop and implement demand planning processes to balance supply and demand efficiently.

Legal Process Outsourcing Services

  • Contract Review: Analyzing contracts for compliance, legal risks, and alignment with business goals.
  • Legal Research: Conducting thorough research on case laws, statutes, and regulations relevant to specific legal matters.
  • Due Diligence: Assisting in mergers and acquisitions (M&A) by reviewing financial, legal, and business documents to assess risks and liabilities.
  • E-Discovery Support: Assisting with electronic discovery processes, including data collection, review, and organization.
  • Contracts & Agreements: Drafting various types of legal agreements, such as employment contracts, partnership agreements, service agreements, etc.
  • Pleadings & Motions: Preparing court-related documents like motions, responses, and pleadings for litigation.
  • Legal Opinions: Drafting formal legal opinions or advisory reports for law firms and corporate clients.
  • Trial Preparation: Assisting lawyers in preparing for trials, including organizing evidence, preparing exhibits, and managing timelines.
  • Deposition Summaries: Providing concise summaries of depositions to support case management.
  • Case Management: Managing case files, maintaining databases, and organizing evidence for ongoing legal cases.
  • Drafting & Negotiation: Creating contracts tailored to the client’s needs and assisting in contract negotiations.
  • Renewals & Amendments: Monitoring contract renewal deadlines and preparing amendments when necessary.
  • Compliance Management: Ensuring that contracts meet legal standards and comply with regulatory requirements.
  • Patent Research & Filing: Conducting prior art searches, patent drafting, and filing applications for patents globally.
  • Trademark Registration & Monitoring: Assisting with trademark searches, registration, and ongoing monitoring for infringements.
  • Copyright Filing & Disputes: Filing copyright applications and providing support for disputes related to intellectual property.
  • Administrative Support: Assisting with routine legal tasks such as filing, correspondence, and scheduling.
  • Case Law Summarization: Providing case summaries and other research support for ongoing litigation or transactions.
  • Legal Transcription: Transcribing legal proceedings, interviews, and dictations accurately.
  • Regulatory Filings: Assisting with preparing and filing regulatory documents, ensuring adherence to local and international laws.
  • Compliance Audits: Conducting compliance audits for various industries, such as healthcare, finance, and manufacturing.
  • Risk Mitigation: Identifying and addressing legal risks, ensuring the company remains compliant with current laws and regulations.
  • Case Law Analytics: Using data-driven insights to help lawyers understand trends in case law, judge decisions, and litigation outcomes.
  • Predictive Analytics: Offering analytics services that help in predicting litigation risks, case costs, and potential settlements.
  • Incorporation & Structuring: Assisting in the incorporation of companies and setting up the legal structure for new ventures.
  • Corporate Governance: Providing advisory services on corporate governance best practices, ensuring compliance with legal standards.
  • Mergers & Acquisitions: Supporting legal aspects of M&A, from conducting due diligence to preparing legal documents for the transaction.

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Our Services Categorized By Function

We are committed to delivering comprehensive services tailored to the needs of businesses categorized by function and process.

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IT-Enabled BPO Services

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Human Resources Outsourcing (HRO)

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Knowledge Process Outsourcing (KPO)

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  • contact@bpopoint.com
  • +(91)-959-871-3838
  • F-153, Laxmi Nagar New Delhi 110092

Our Services

Accounting & Financial Services

Human Resources & Payroll Management Services

IT Helpdesk & Technical Support Services

Call Center & Customer Support Services

Digital Marketing & SEO Services

Administrative & Back Office Services

Supply Chain & Logistics Management Services

Legal Process Outsourcing Services

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